Request for Information: Family Friendly Transit

The commenter suggests that the FTA should adopt a specific "ETA Completeness Benchmark" to measure whether riders actually receive real-time information rather than just static schedules. They argue that this metric is vendor-neutral, independently verifiable, and particularly important for families who need to minimize uncertainty during travel.

Olivia David, a PhD candidate at the University of Michigan, is submitting a research project report titled "Nice Streets, Mean Streets." The project, a collaboration between the University of Michigan and the nonprofit Program to Educate All Cyclists (PEAC), uses Strava data and student experiences to map transportation accessibility and identify areas needing safety upgrades for individuals with cognitive disabilities.

The commenter suggests that the "Family Friendly Transit" dashboard should include metrics for the quality of transit connections and "last mile" accessibility. They argue that transit success should be measured by the proximity to amenities like shops and dining, as well as the availability of safe bike lanes and bike shares.

The commenter suggests that transit agencies should be held to a standard for successful operator logons to improve the reliability of trip-level information and arrival predictions. They argue that establishing this as an enforceable metric would encourage agencies to prioritize logon success.

A frequent NJTransit rail commuter expresses extreme dissatisfaction with the current quality of service, citing frequent breakdowns, poor app functionality, and a lack of accountability from the organization. The commenter calls for new leadership, funding, and general improvements to the transit system.