Comment from Kinch, Amelia

Inaccurate AI goes so much further than just bad information. It can also be a form of social and political influence. Grok, for example, has been altered many times to support Elon Musk in weirdly personal statements as well as general affiliations with white nationalist rhetoric. This wouldn't be nearly as concerning if AI + AI engines weren't being pushed into every single product on the market as a replacement for search engines, databases, or any kind of customer support. Access to actually good, updated, and accurate information is rapidly becoming a commodity and does so at the pain of all the employees laid off to be replaced by AI. A company that gives all their information through AI should be held responsible for everything the AI says, else they should be held responsible for all the information obscured/unavailable through any reasonable means. For example, I recently had to return a product because it came in a state of disrepair, had parts missing, and was the wrong color to boot. Trying to find the return option was a nightmare. Everything had to be filtered through the AI chat bots who wanted nothing more than to redirect me to the instructions on "how to assemble this furniture." I put in a request to speak to an agent and couldn't get through—the chat bot assured me it could help me. I asked for the return process, as the product was stated to have a 30 day return window. The chat bot again redirected me to FAQs. After a week of trying and failing to get in contact with any avenue of product return, I had to do a charge-back. Then and only then did I get a message from a real human, who asked if I'd consulted their chat-bot. If I'd written this in a sci-fi novel, it'd be considered a little too on the nose. AI is making things worse, more expensive (where are the savings from not having to pay employees?), inaccessible, inaccurate, and sycophantic in an increasingly political bent. It's like Clippy all over again, but ten times worse.