Comment from Anonymous
Anonymous AnonymousSupportIndividual
Summary: The commenter supports the proposed action by suggesting the establishment of nationally defined "core" service quality metrics and standardized customer perception data collection practices. They argue that this would allow for consistent comparison across agencies while still permitting local performance tracking.
Consider establishing a small set of nationally defined "core" service quality metrics that every transit agency reports using common definitions and open data standards. Agencies should also retain the ability to track local performance indicators that reflect unique community needs, service designs, and operating environments.
Consider establishing standardized customer perception data collection practices—such as common survey questions, sampling methodologies, and reporting formats—to ensure that rider experiences related to safety, cleanliness, accessibility, and reliability can be compared consistently across agencies while still allowing transit providers to collect additional locally relevant feedback.